SHIPPING INFORMATION
ORDER PROCESSING
We endeavour to dispatch all orders from our studio in Melbourne, Australia on the same day that your order is received, or the next business day if ordered on a weekend.
We ship all of our orders with Australia Post. The listed timeframes above are estimates provided by Australia Post and range depending on the destination country. If your individual country or continent is not listed, you can view all of the timeframes here.
The timeframes above do not include order processing times.
During peak holiday shopping periods (Black Friday, Valentine's Day, Boxing Day, Christmas, etc) please allow another 1-3 days in delays as our courier partners can become very busy during these periods.
Once we ship your order, you will be provided with a tracking number for your parcel via email. If you have not received the tracking email, please check your spam/junk folders. If you only entered your mobile at checkout and have not received the tracking SMS, please contact us at hello@saikocollective.com.
CUSTOMS DUTIES + TAXES
Your order may be subject to import duties, customs and/or taxes which are incurred once a shipment reaches its destination country. SAIKO is not responsible for these charges in the event that they are applied. We recommend checking with your country's regulations to see if there will be any additional costs.
DAMAGED OR LOST IN TRANSIT
All items are inspected carefully before they are shipped. Once the parcel has been forwarded to our shipping carrier, SAIKO is not responsible for any damages or loss that may occur during transit.
If you think that your parcel may be lost, please contact us at hello@saikocollective.com and we will do our best to help you locate it. As the customer/receiver, you will be responsible for filing any claims with the shipping carrier.
SHIPPING DETAILS
Please ensure that all shipping details entered at checkout are correct. SAIKO will not be held liable for unsuccessful shipments due to incorrectly inputted addresses.
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AUSTRALIA
STANDARD: $10 (2-10 business days)
FREE for orders over $100
EXPRESS: $15 (1-5 business days)
FREE for orders over $150
NEW ZEALAND
STANDARD: $15 (7-12 business days)
FREE for orders over $150
EXPRESS: $30 (5-8 business days)
FREE for orders over $200
UNITED STATES + CANADA
Standard: $20 (6-12 business days)
FREE for orders over $150
Express: $35 (4-9 business days)
FREE for orders over $200
UNITED KINGDOM
Standard: $25 (6-12 business days)
FREE for orders over $150
Express: $40 (4-8 business days)
FREE for orders over $200
REST OF WORLD
Standard: $20 (4-25 business days)
FREE for orders over $150
Express: $35 (2-20 business days)
FREE for orders over $200
'Rest of World' refers to the following countries that we ship to: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Eustatius and Saba, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cabo Verde (formerly Cape Verde), Cambodia, Cameroon, Canada, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo (Republic), Congo (Democratic Republic), Cook Islands, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Holy See, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, North Korea, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Helena, Ascension and Tristan da Cunha, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French part), Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, Sudan, Suriname, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkiye, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Bolivarian Republic of, Vietnam, Virgin Islands (British), Virgin Islands (U.S.), Wallis and Futuna, Yemen, Zambia, Zimbabwe
SHIPPING POLICY
ORDER PROCESSING
We endeavour to dispatch all orders from our studio in Melbourne, Australia on the same day that your order is received, or the next business day if ordered on a weekend.
We ship all of our orders with Australia Post. The listed timeframes above are estimates provided by Australia Post and range depending on the destination country. If your individual country or continent is not listed, you can view all of the timeframes here.
The timeframes above do not include order processing times.
During peak holiday shopping periods (Black Friday, Valentine's Day, Boxing Day, Christmas, etc) please allow another 1-3 days in delays as our courier partners can become very busy during these periods.
Once we ship your order, you will be provided with a tracking number for your parcel via email. If you have not received the tracking email, please check your spam/junk folders. If you only entered your mobile at checkout and have not received the tracking SMS, please contact us at hello@saikocollective.com.
CUSTOMS DUTIES + TAXES
Your order may be subject to import duties, customs and/or taxes which are incurred once a shipment reaches its destination country. SAIKO is not responsible for these charges in the event that they are applied. We recommend checking with your country's regulations to see if there will be any additional costs.
DAMAGED OR LOST IN TRANSIT
All items are inspected carefully before they are shipped. Once the parcel has been forwarded to our shipping carrier, SAIKO is not responsible for any damages or loss that may occur during transit.
If you think that your parcel may be lost, please contact us at hello@saikocollective.com and we will do our best to help you locate it. As the customer/receiver, you will be responsible for filing any claims with the shipping carrier.
SHIPPING DETAILS
Please ensure that all shipping details entered at checkout are correct. SAIKO will not be held liable for unsuccessful shipments due to incorrectly inputted addresses.