FAQs
FREQUENTLY ASKED QUESTIONS
WHERE ARE YOU BASED
We are based in Melbourne, Australia.
WHAT DOES 'SAIKO' AND THE CHARACTER LOGO 'サイコ' MEAN?
The name of our brand is 'Saiko' which is the romanji of 'サイコ'. When translated to English it literally means 'psycho'.
WHAT ARE YOUR PIECES MADE OUT OF?
All of our pieces are crafted out of premium 316L stainless steel.
WILL YOUR JEWELLERY TURN MY FINGERS, WRIST OR NECK GREEN?
Never. Our pieces are made to last. They are tarnish resistant, water and sweatproof as well as hypoallergenic.
HOW DO I KNOW WHAT SIZE I AM?
You can easily find out your jewellery size by heading to the sizing section on each product page.
Alternatively you can visit our 'Size Guide' page.
DO YOU OFFER FREE SHIPPING?
Yes.
Within Australia:
- Spend over AUD$120 for FREE standard shipping
- Spend over AUD$150 for FREE express shipping.
Outside Australia:
- Spend over AUD$150 for FREE standard shipping
- Spend over AUD$200 for FREE express shipping.
Otherwise shipping will be calculated at checkout.
You can visit our 'Shipping Information' page for more information about expected shipping times.
WHERE ARE MY TRACKING UPDATES?
All orders come with tracking updates provided by Australia Post sent via email. If you have not been sent any tracking updates please check your spam/junk folders.
CAN I RETURN OR EXCHANGE MY ITEM(S)?
Yes. For your peace of mind we offer a 30-day refund or exchange guarantee for eligible items.
You can find out more by visiting our 'Returns + Exchanges' page.