You can easily find out your jewellery size by heading to the sizing section on each product page.

Alternatively you can visit our 'Size Guide' page.

Yes we have free worldwide shipping option available.

You can visit our 'Shipping Information' page for more information about expected shipping times and prices.

All jewellery comes in a unique SAIKO branded jewellery box, excluding cuffs which will come in their own separate jewellery box and hoop earrings which come in a custom SAIKO velvet pouch, and shipped in eco-friendly packaging.

PLEASE NOTE: Multiple pieces ordered will come packaged in the same SAIKO jewellery box to reduce waste (excluding cuff bracelets and hoop earrings which are packaged in their own unique box and pouch respectively).

If you require multiple boxes for your jewellery, for example wanting to give them as a gift, please contact us via email at hello@saikocollective.com prior to ordering so we can organise this for you.

Yes. For your peace of mind we offer a 30-day refund or exchange guarantee for eligible items.

You can find out more by visiting our 'Returns + Exchanges' page.

Yes. We offer Lifetime Warranty on all of our jewellery.

We only create jewellery that stands the test of time.

However, we understand that accidents can occur, which is why every piece is backed by Lifetime Warranty.

If you happen to break a chain or damage a pendant, we’re here to help.

Please note: Our Lifetime Warranty covers only accidental damage. Unfortunately, we cannot cover losses due to theft, loss or damage caused by third parties.

To find out more, please visit our Lifetime Warranty page.

All orders come with tracking updates provided by Australia Post sent via email. If you have not been sent any tracking updates please check your spam/junk folders.

Alternatively, you can contact us at hello@saikocollective.com.

We are based in Melbourne, Australia.

All of our pieces are crafted out of premium 316L stainless steel and 925 sterling silver plated in rhodium.

Never. Our pieces are made to last. They are tarnish resistant, water and sweatproof as well as hypoallergenic.

The name of our brand is 'Saiko' which is the romanji of 'サイコ'. When translated to English it literally means 'psycho'.