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LIFETIME WARRANTY

We believe in creating jewellery that stands the test of time. Each piece is crafted with care and designed to be cherished for years to come. To reinforce our commitment to quality, we are proud to offer a Lifetime Warranty on all our jewellery so you can wear our pieces wherever, whenever, forever.

WHAT OUR WARRANTY COVERS

Our Lifetime Warranty covers manufacturing faults and reasonable wear and tear under normal use. If your jewellery experiences issues such as a faulty clasp, chain weakness, or structural failure not caused by misuse, we’re here to help. Simply contact us and we’ll guide you through the warranty process.

Important Details

Wear and Tear Coverage

This warranty covers issues that arise over time through normal, everyday wear. This includes manufacturing-related faults and durability issues that occur despite proper care.

What's Not Covered

The warranty does not cover: 

    • Accidental damage (including snagging, pulling, bending, or impact)
    • Damage caused by misuse or improper care
    • Damage caused by third parties or unauthorised repairs
    • Loss or theft

Black-Oil Finish Disclaimer

Some of our jewellery features a black oil finish to enhance engraved details. This finish is cosmetic and decorative in nature.

Due to the characteristics of black oil, fading, lightening, scratching, or gradual wear over time is normal and expected, even with careful use. 

For this reason:

  • Changes to the black oil finish are not considered a defect
  • Wear to the black oil finish is not covered under our Lifetime Warranty
  • Replacements or refunds will not be provided for cosmetic changes to the black oil finish

Care Advice

To help maintain your jewellery’s appearance and slow natural wear, we recommend removing your jewellery before:

  • Washing hands or showering
  • Swimming (pool or ocean)
  • Exercising or engaging in physical activity
  • Activities involving frequent hand contact with hard or abrasive surfaces

Following these guidelines will help preserve your piece for as long as possible.

Consumer Law Compliance

This warranty is in addition to your rights under Australian Consumer Law. You are entitled to a repair, replacement, or refund for any major failure of the product, and you are entitled to have the goods repaired or replaced if they are not of acceptable quality.

HOW TO MAKE A WARRANTY CLAIM
  1. Contact Us: If your piece is damaged, please reach out to our customer service team at hello@saikocollective.com.
  2. Provide Details: Include your order number and a brief description and photos of the damage.
  3. Follow Instructions: We will provide you with the next steps for processing your claim.

Warranty claims are assessed on a case-by-case basis to determine eligibility.

OUR COMMITMENT TO YOU

Your satisfaction is our top priority. We are dedicated to ensuring that you love your jewellery and can wear it confidently, knowing we stand behind our craftsmanship.

Thank you for choosing SAIKO. We’re excited to be part of your jewellery journey, now and forever.