RETURNS PROCESS
PLEASE NOTE: For change of mind items, shipping it back to us will be at your own cost. The refund amount will be the price of the item(s) minus a 10% restocking fee.
WHAT TO INCLUDE:
When returning the parcel please ensure you have included:
1. The product(s) unworn and in the same condition as you received them.
Note: If the products have any sign of wear (such as scratches or dents) we will be unable to process the exchange and the product(s) will be shipped back at the customer's expense.
2. The all black SAIKO jewellery box.
If you can, please also use the original cardboard box and shipping bag if it's still in good condition.
HOW TO SEND:
You can easily return the product(s) to us via Australia Post by purchasing a return label and dropping it off at a street posting box or Post Office.
If you do not have access to a printer or having trouble printing a postage label via the Australia Post website, you can visit your local post office and they will assist you in selecting the right packaging and postage method and help you post it.
With both methods we highly recommend keeping a record of the tracking number and the receipt/proof of lodgement.
TO PURCHASE THE RETURN LABEL:
1. Log in or sign up to MyPost, visit 'Sending', and create your postage label.
2. In the 'Send from' fields please fill out according to your own details.
3. In the 'Deliver to' fields please fill out according to the below details:
Contact name: Joshua Griffiths
Business name: SAIKO
Type of address: Residential or business
Address: Unit 2706/63 La Trobe Street, MELBOURNE VIC 3000
Email address: joshua@saikocollective.com
4. In the 'Parcel details' fields please fill out according to the below details:
Does this parcel contain dangerous goods?: No
Packaging type: My own packaging
Weight: 0.1kg (this is for single items but multiple items and boxes can weigh up to 0.16kg)
Parcel dimensions: If you use the original cardboard mailer box and bag you can use the below dimensions. If you are using a different bag, please measure according to that bag.
Length: 14cm | Width: 14cm | Height: 5cm (mailer boxes with 1 black jewellery box)
OR
Length: 13cm | Width: 10cm | Height: 8cm (mailer boxes with 2 black jewellery boxes)
5. Choose a parcel service. 'Standard' is fine.
6. Pay, print and attach your label to the parcel.
7. Drop it off at a street posting box or Post Office and notify us that your parcel is on the way via email at hello@saikocollective.com.
8. We will notify you once we've received and inspected your return and let you know if the return has been approved or not. If approved, you'll automatically be be refunded for the item(s) minus a 10% restocking fee via your original payment method. Please allow up to 5 business days for your bank or credit card company to process the refund.
If you have any questions please feel free to email us at hello@saikocollective.com.